LETTING GO:

              A couple of weeks ago, my regional sales manager had briefed the staffs on effective communication with customers following a complaint made against a staff from other store for being too hard selling. After the store refit, my whole store team took the challenge to increase the sale at least 30% or more. Competitors, price slashing are everywhere. Wow! What a great challenge! Fortunately, I had just attended a workshop organized by the company, which gave my spirits a boost.

         In all businesses, we have to put our customers as our first priority if we want the customers to come back and the relationship to last. Too hard selling until intruding upon people’s privacy and feeling will eventually lead to disaster/loss of sales. Hence, it should always be done within limits.

        It is important to observe people’s body language to gauge their interests in our recommendation. Like flying a kite, we should know when is the right time to just hold on, when to let the kite dance across the sky by pulling in and letting out the line and so on. At times, we just have to let things go (provided we have tried our best). As the old saying goes , what is meant to be will always find its way.