LETTING GO:

              A couple of weeks ago, my regional sales manager had briefed the staffs on effective communication with customers following a complaint made against a staff from other store for being too hard selling. After the store refit, my whole store team took the challenge to increase the sale at least 30% or more. Competitors, price slashing are everywhere. Wow! What a great challenge! Fortunately, I had just attended a workshop organized by the company, which gave my spirits a boost.

         In all businesses, we have to put our customers as our first priority if we want the customers to come back and the relationship to last. Too hard selling until intruding upon people’s privacy and feeling will eventually lead to disaster/loss of sales. Hence, it should always be done within limits.

        It is important to observe people’s body language to gauge their interests in our recommendation. Like flying a kite, we should know when is the right time to just hold on, when to let the kite dance across the sky by pulling in and letting out the line and so on. At times, we just have to let things go (provided we have tried our best). As the old saying goes , what is meant to be will always find its way.

LIFE VALUES:

           

            

        A few weeks ago, a customer came into my store to purchase some anti-depressant drugs. I turned her down as I do not sell any group B medicines (Doctor prescribed medicines).However, as a pharmacist, I was ready to be a good listener, or perhaps, a counselor.

        From the conversation, I realized that she was once a complete workaholic who achieved great success in her career, but her demanding schedule had cut drastically into her personal life and obstructed her from spending any quality time with her husband and children. 

         Recently, she just divorced as her husband was found having an affair with other woman. Of course, that could be due to many reasons. From her story, I learned that her top 4 values in life turned out to be 1) family, love 2) health 3) Money 4) Accomplishment. She missed out on her life’s top desires, despite her success in third and fourth goals.

        So often, people are too busy pursuing means values until they forget about their true desires or their ends values. Knowing our own hierarchy of values is important as our top values are those which are going to bring us the most happiness or fulfillment. Failing to do so, we will experience feeling of emptiness and even intense pain. All these magnetic pull of our values will greatly influence the direction of our lives.

       Lastly, I recommended her to take some supplements to keep her relaxed. Moreover, I also shared with her some non-pharmacological methods which could help her to have a better sleep quality. Hopefully, all these help.

Pray for Japan

It is not just an earthquake,but a mega-thrust earthquake, like the 2004 Indian Ocean quake. May god bless all who are in japan.and hope this disaster will not happen again~